C&B Associate
职位编号: 14265524

发布日期: 2021-02-04

电子邮箱: cv_bayer@vip.sina.com;dylan.li.ext@bayer.com
工作年限: 2年
招聘人数: 1人
工作地点: 大连
公司: 拜耳(中国)有限公司
主要职责: YOUR TASKS AND RESPONSIBILITIES

  • Handle efficient HR Operations delivery of C&B process according to policies and standards, taking ownership of solutions (general inquiries, explanation and guidance of policies and procedures), identify service delivery issues by proposing appropriate actions to resolve and generally improve quality standards and metrics (including third party KPIs) by proposing solution.
  • Ensure appropriate documentation of current status of customer queries to secure on appropriate customer service at any point in time. (e.g.holiday or sudden absence).
  • Refer issues to the HR Operations(Senior)Professionals when unable to solve personally.
  • HR Operations Associates are the 2nd level contact point for individual queries regarding to the status of current administrative tasks of defined HR processes. The position tasks ownership for the resolution of those queries ensuring timely, accurate ad value add responses.
  • Support the development, maintenance and improvement of a detailed knowledge management of designated processes and interfaces for China.
  • Proactively supports projects and services, for example, identifying past trends in HR Operations in order to recommend improvements.
  • Monitor external vendor's service quality according to identified standard and handle/report/summary employees' complaint on vendor services for further improvement.
   
   

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